Disruptive Web App Techniques/Concepts
While attempting to create a wonderful and perfect web app for your project, There is a need to consider a couple of web design techniques/concepts which can aid you to achieve your goal. These days web app is being built to deliver the same experience to get when working with a native desktop app. Web apps with great UI/UX design is a great way of keeping your audience and generating traffic on your site.
Some of the disruptive web app techniques include the following
1) Skeleton screen
This technique is
used by almost all native apps and makes them feel very reactive even on
terrible networks, Skeleton screens ensure that whenever the user taps any
button or link, the page reacts immediately by transitioning the user to that
new page and then loading in content to that page as the content becomes
available.
used by almost all native apps and makes them feel very reactive even on
terrible networks, Skeleton screens ensure that whenever the user taps any
button or link, the page reacts immediately by transitioning the user to that
new page and then loading in content to that page as the content becomes
available.
Facebook already uses this technique in loading pages.
2) Progressive Web Apps (PWA)
Progressive Web Apps (PWAs) are web applications that are regular web pages or websites but can appear to the user like traditional applications or native mobile applications. The application type attempts to combine features offered by most modern browsers with the benefits of a mobile experience.
Progressive web apps also work offline. Hence, it delivers an amazing user experience. It is expected this year, it will be the
major competitor of native mobile apps. A Progressive web app loads instantly.
The major advantage is that it has the ability to work without any internet
connection. That’s why it is
going to be a true web application development trend. PWAs can significantly
improve user engagement and conversions on all platforms.
major competitor of native mobile apps. A Progressive web app loads instantly.
The major advantage is that it has the ability to work without any internet
connection. That’s why it is
going to be a true web application development trend. PWAs can significantly
improve user engagement and conversions on all platforms.
Developers should take advantage of this technique and start
making their web apps to PWA.
making their web apps to PWA.
3) Artificial Intelligence
AI is taking over the web. Platforms such as e-Commerce,
fin-tech, online-schools e.t.c now employ A.I chatbots in guiding, convincing
and responding to users without any human intervention.
fin-tech, online-schools e.t.c now employ A.I chatbots in guiding, convincing
and responding to users without any human intervention.
What is AI Chatbot?
A chatbot is a computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for chatterbot, is an Artificial Intelligence (AI) feature that can be embedded and used through any major messaging applications.
Web-app developers can
explore this new technique in improving user conversion and retention rates.
Some of the AI chatbots you can easily integrate into your website include the following;
Cleverbot, botengine, clare.ai, nanorep
Why you need A.I chatbot for your customer service
More and more businesses are choosing AI chatbots as part of their customer service team. There are several reasons for that. Chatbots can answer customers’ inquiries cheaply, quickly, in real-time. Another reason is the ease of installation of such chatbot: once you have a fine live chat app, it takes a couple of minutes to integrate a chatbot with it.
Here are the top advantages of using AI chatbots for customer service.
1 Rapid answers
Chatbots don’t need to sleep. They can immediately tackle issues no matter if it’s midnight, 4 am or 9 pm. This is crucial for companies targeting millennials (who can be impatient). This allows you to improve customer support and customer experience.
2 Less groundwork
Chatbots can handle a high volume of requests with similar responses. This makes them perfect for dealing with frequently asked questions. Besides, chatbots don’t need time to search for answers as human agents do. This helps reduce service time as much as five-fold and operating costs by as much as 66 per cent.
Chatbots can direct customers to a live agent if the AI can’t settle the matter. This lets human agents focus their efforts on the heavy lifting. AI chatbots also increase employee productivity. Globe Telecom automated their customer service via Messenger and saw impressive results. The company increased employee productivity by 3.5 times. And their customer satisfaction increased by 22 per cent.
3 Fewer errors
AI chatbots make fewer errors while answering customer inquiries than human agents do. Why? Because their cognitive technology interprets customers’ responses and provides accurate, automated answers. Chatbots have a lot of memory. This reduces the chances of misinterpreting a query or offering an incorrect solution.
4 Increased customer engagement
Chatbots can strike up a conversation with any customer about any issue at any time of day. They engage in friendly interactions with customers. Besides, virtual assistants only give a bit of information at a time. This way they don’t tire customers with irrelevant and unnecessary information. Chatbots can maintain conversations and keep customers on your website longer.
5 Proactive customer interactions
Generally, companies engage in passive customer interactions. That is, they only respond to inquiries but don’t start chats. AI bots can begin the conversation and inform customers about sales and promotions. Moreover, virtual assistants can offer product pages, images, blog entries, and video tutorials. Suppose a customer finds a nice pair of jeans on your website. In this case, a chatbot can send them a link to a page with T-shirts that go well with them.
6 Handling simple transactions
Chatbots can perform a range of simple transactions. Telegram bots let users transfer money, buy train tickets, book hotel rooms, and more. AI chatbots are especially sought-after in the retail industry. WholeFoods, a healthy food store chain in the US, uses a chatbot to help customers find the nearest store. The 1-800-Flowers chatbot lets customers order flowers and gifts. In the image below, you can see more ways you might use AI chatbots for your business.
Chatbots are especially effective where you can predict questions and script answers. A professor at Georgia Tech University created a chatbot to act as a teaching assistant. It answered students’ queries for a computing class. Three months after launching, the chatbot could answer questions with 97 per cent accuracy.
Are you already tempted by the advantages of virtual assistants? Then it’s time to enhance your customer service with a brand new AI-powered chatbot. But what chatbot should you use?
4) Push notifications for web apps
We, as professional web app developers should start working
on notifications for users even when the user is not on such a website.
on notifications for users even when the user is not on such a website.
Just like native apps do.
Developers that will take advantage of this concept in
developing frameworks to bring this to reality, will be front-liners for the
next set of tech billionaires.
developing frameworks to bring this to reality, will be front-liners for the
next set of tech billionaires.
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